HUBUNGAN PELAYANAN LINGKUNGAN FISIK RAWAT INAP DENGAN KEPUASAN DAN MINAT PASIEN RUMAH SAKIT UMUM DAERAH WIROSABAN, YOGYAKARTA

Hildawati Rahim dan Irine Diana Sari

Jurnal

Ilmu Keperawatan

Service of physical environment, satisfaction, enthusiasm

2010

ABSTRACT

 

RSUD Wirosaban is hospital property of local government Yogyakarta which located in Wirosaban no 1 Yogyakarta. This hospital is hospital type C. from the data obtained at message book and impression of patient take care at hospital to indicate that from 140 patient take care at hospital, there is 28 patient complain about unconfinience of the room at the hospital because of the air circulation that not good, the bathroom/ wc not clean causing the smell not good, lack of privacy because the room isn’t partitioned, dirty bed, and many cats. The purpose of this research is to know the service of physical environment take care of at hospital that given to the patient enthusiasm and satisfaction (class I, II, III).

This research is quantitative descriptive research type by using design survey research. With subjek research is patient class I, class II and class III getting treatment stay with RSUD Wirosaban minimize to be taken care of 2 x 24 hour. Instrument used to collect the data in this research in the form of Kuesioner with data scale ordinal. Amount of populations counted 204, is to sampel each class counted 68 responders. Becoming the free variable in this research is The Service of Physical Environment Take Care of at Hospital and variable tied is Patient Enthusiasm and Satisfaction at RSUD Wirosaban.

The Result of the validity test to 100 responder with 33 question item expressed by all items are valid because r calculate bigger than r on the tables, the value for reliability test from service of physical environment take care of to lodge equal to 0,793, from satisfaction equal to 0,736 and from patient enthusiasm equal to 0,790 expressed reliabel because the result calculate above 0,7. The data analyse method in this research is using the Kendall Tau correlation with help using SPSS 13,0 program for windows and the result obtained are: There is relation between services of physical environment take care at hospital to satisfaction of patient RSUD Wirosaban,.There is relation between services of physical environment take care at hospital to the satisfaction of the patient which from class I, class II, and class III, There is relation between services of physical environment take care at hospital to the patient enthusiasm of RSUD Wirosaban, There is relation between services of physical environment take care at hospital to the patient enthusiasm which from class I, class II, and class III.